The portal, which went live on June 7, has been plagued by technical glitches, angering the finance ministry as well as taxpayers who have raised concerns on social media.
“For individuals it is difficult to deposit. Some features such as the pre-filled form for interest payments on FD and others are still not updated,” said Chandan Kumar Hegde, president of the ‘Association of Chartered Accountants of the State of Karnataka. “We have made presentations (to the government and to Infosys). Maybe 50-60% of that is implemented.”
Infosys did not respond to ET’s queries. Several users have posted images on social media of the issues they encountered while accessing the portal to file their IT claims. Finance Minister Nirmala Sitharaman held a meeting with Infosys CEO Salil Parekh and set September 15 as the deadline to resolve all outstanding issues.
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