The Ministry of Finance summoned the Managing Director and Managing Director of Infosys, Salil Parekh, over problems with the new electronic income tax filing portal. The website went live earlier this year, but has been marred by problems since launch.
Parekh was called to appear before the Ministry of Finance on August 23, Monday, to explain to Minister of Finance Nirmala Sitharaman “why even after 2.5 months since the launch of the new electronic filing portal, the portal’s problems have not not been resolved, “The income tax department said in a tweet Sunday.
“In fact, since August 21, 2021, the portal itself is no longer available,” added the tax service.
The new electronic income tax filing portal was launched on June 7 with the goal of making the tax filing process easier and speeding up the problem of refunds. Infosys was awarded the contract to develop the website in January 2019. However, taxpayers have encountered many issues accessing and using the portal since the day it was launched.
The finance ministry had called a meeting with Infosys officials on June 22 to discuss the problems with the new income tax portal and gather suggestions from external shareholders to correct them. At the meeting, representatives of the Institute of Chartered Accountants of India (ICAI) highlighted the problems faced by taxpayers and tax practitioners on the portal.
Earlier this week, FM Sitharaman said the issues should be resolved in two or three weeks.
“The issues on the new income should be fully corrected within the next two or three weeks. I constantly remind Infosys of this and Nandan Nilekani gives me assurances that they will fix the issue,” she said.
Last month during the monsoon session, Minister of State for Finance Pankaj Chaudhary told Lok Sabha in a written response that from January 2019 until June 2021, Infosys has been paid ??164.5 crore to develop the portal.
In a different response, Chaudhary said Infosys recognized the technical issues with the new income tax portal. Some of the initial issues like slow portal operation and non-availability of some features have been alleviated, he added.
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